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Brenda
Customer Service Representative with 2+ years in telecommunications
Video resume
Customer service representative
I worked for Ttec company in Verizon Connect campaign in scheduling department, I was in charge of the delivery and making installation appointments for the security devices. I handled inbound and outbound calls.
Contacto
Leon Guanajuato, Guanajuato, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Provided assistance and managed customer inquiries related to security device installation and scheduling.
Scheduling and CoordinationIntermediate
Responsible for organizing delivery and installation appointments for security devices.
Communication SkillsIntermediate
Handled inbound and outbound calls effectively, maintaining clear communication with clients.
Telecommunication OperationsIntermediate
Engaged in the daily operational tasks within the telecommunications customer service environment.
Resumen
Experienced customer service representative with expertise in scheduling, client communication, and telecommunications support, primarily in the Verizon Connect campaign.
Logros Clave
- Managed scheduling and delivery of security devices for Verizon Connect campaign
- Handled inbound and outbound calls, ensuring customer appointment accuracy
- Gained experience in client communication and appointment coordination
Habilidades
Customer ServiceScheduling and CoordinationCommunication SkillsTelecommunication Operations
Publicado en CazVid - 3 jul 2025