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Brenda
Customer Service Representative with 2+ years in telecommunications
Video resume
Customer service representative
I worked for Ttec company in Verizon Connect campaign in scheduling department, I was in charge of the delivery and making installation appointments for the security devices. I handled inbound and outbound calls.
Contact
Leon Guanajuato, Guanajuato, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided assistance and managed customer inquiries related to security device installation and scheduling.
Scheduling and CoordinationIntermediate
Responsible for organizing delivery and installation appointments for security devices.
Communication SkillsIntermediate
Handled inbound and outbound calls effectively, maintaining clear communication with clients.
Telecommunication OperationsIntermediate
Engaged in the daily operational tasks within the telecommunications customer service environment.
Summary
Experienced customer service representative with expertise in scheduling, client communication, and telecommunications support, primarily in the Verizon Connect campaign.
Key Achievements
- Managed scheduling and delivery of security devices for Verizon Connect campaign
- Handled inbound and outbound calls, ensuring customer appointment accuracy
- Gained experience in client communication and appointment coordination
Skills
Customer ServiceScheduling and CoordinationCommunication SkillsTelecommunication Operations
Published on CazVid - Jul 3, 2025