Jhonny - Customer Service Professional with 5+ Years of Experience

Santiago de Cali, Valle del Cauca, ColombiaRemotoen

Provided over 5 years of customer service support, demonstrating sustained commitment

Served as a coach for FedEx customer service team for 4+ years, mentoring staff

Publicado en CazVidVideo entrevista disponibleAbierto a remoto

Resumen

Experienced customer service representative with over 5 years supporting diverse client needs and a proven track record in coaching teams to improve service quality.

Video Resume

Logros Clave

Gained experience in customer engagement across diverse client interactions

Habilidades

Customer ServiceAdvanced

Handled customer inquiries and support, ensuring high satisfaction levels

Coaching & MentoringIntermediate

Mentored customer service staff at FedEx, improving team performance

Communication SkillsAdvanced

Effectively communicated with customers and team members in diverse situations

Problem SolvingIntermediate

Addressed customer issues and provided solutions in fast-paced environments

Multilingual SupportBeginner

Basic communication skills in Spanish, supporting Spanish-speaking clients