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Jhonny
Customer Service Professional with 5+ Years of Experience
Video resume
Jhonny 30 seconds resume
Customer service representative or coach
Contact
Santiago de Cali, Valle del Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and support, ensuring high satisfaction levels
Coaching & MentoringIntermediate
Mentored customer service staff at FedEx, improving team performance
Communication SkillsAdvanced
Effectively communicated with customers and team members in diverse situations
Problem SolvingIntermediate
Addressed customer issues and provided solutions in fast-paced environments
Multilingual SupportBeginner
Basic communication skills in Spanish, supporting Spanish-speaking clients
Summary
Experienced customer service representative with over 5 years supporting diverse client needs and a proven track record in coaching teams to improve service quality.
Key Achievements
- Provided over 5 years of customer service support, demonstrating sustained commitment
- Served as a coach for FedEx customer service team for 4+ years, mentoring staff
- Gained experience in customer engagement across diverse client interactions
Skills
Customer ServiceCoaching & MentoringCommunication SkillsProblem SolvingMultilingual Support
Published on CazVid - Jul 3, 2025