Jhonny - Customer Service Professional with 5+ Years of Experience
Santiago de Cali, Valle del Cauca, ColombiaRemoteen
Provided over 5 years of customer service support, demonstrating sustained commitment
Served as a coach for FedEx customer service team for 4+ years, mentoring staff
Published on CazVidVideo interview availableOpen to remote
Summary
Experienced customer service representative with over 5 years supporting diverse client needs and a proven track record in coaching teams to improve service quality.
Video Resume
Key Achievements
- Gained experience in customer engagement across diverse client interactions
Skills
Customer ServiceAdvanced
Handled customer inquiries and support, ensuring high satisfaction levels
Coaching & MentoringIntermediate
Mentored customer service staff at FedEx, improving team performance
Communication SkillsAdvanced
Effectively communicated with customers and team members in diverse situations
Problem SolvingIntermediate
Addressed customer issues and provided solutions in fast-paced environments
Multilingual SupportBeginner
Basic communication skills in Spanish, supporting Spanish-speaking clients