Johan - Project Manager with 10+ years of experience in technology sector

Managed multiple projects ensuring milestones and deliverables met client specifications.

Acted as primary liaison among clients, vendors, and internal teams to facilitate project success.

Led project teams, coordinating tasks and motivating members to achieve targets.

Identified potential project risks and devised mitigation strategies to minimize impact.

Provided chat-based customer support for The New York Times subscribers, assisting with account access and billing., Processed subscription upgrades, renewals, and cancellations, focusing on customer retention and upselling., Handled 30+ support cases daily, consistently maintaining a 95% customer satisfaction rate.

Supported customer inquiries for 15+ major brands, including Verizon, AT&T, Sprint, Home Depot, and Macy’s., Handled 50+ support cases daily, maintaining a 90% customer satisfaction rate and achieving 85% QA scores., Promoted to a sales role in the Comcast campaign, exceeding sales targets and improving customer retention.

Successfully taught over 1,000 students in an immersive English program, enhancing their language proficiency and career opportunities., Managed center operations, ensuring smooth daily workflows, student engagement, and curriculum execution.