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Leonardo
Customer Service Specialist with 12+ years in BPO industry
Video currículum
Customer Service Representative
I have more than 12 years of experience delivering high-quality Customer Service in the BPO industry. I have worked in voice, email, and chat campaigns. I'm fully bilingual, and I'm very Customer-focused and service-oriented. I look forward to being considered.
Contacto
Managua, Managua, Nicaragua
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Provided consistent, high-quality support to clients via multiple communication channels.
Communication SkillsAdvanced
Facilitated clear and effective communication in both English and Spanish to resolve customer issues.
Multichannel SupportIntermediate
Handled customer interactions via voice, email, and chat platforms, ensuring a seamless customer experience.
Industry KnowledgeBeginner
Gained understanding of BPO and contact sharing industry best practices and standards.
Resumen
Experienced bilingual customer service representative with over 12 years in the BPO industry, specializing in multi-channel support and client satisfaction.
Logros Clave
- Over 12 years of experience delivering high-quality customer service across voice, email, and chat channels.
- Successfully managed both virtual and onsite customer service roles, demonstrating versatility and adaptability.
- Bilingual professional proficient in serving diverse customer needs in the contact sharing industry.
Habilidades
Customer ServiceCommunication SkillsMultichannel SupportIndustry Knowledge
Publicado en CazVid - 3 jul 2025