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Leonardo
Customer Service Specialist with 12+ years in BPO industry
Video resume
Customer Service Representative
I have more than 12 years of experience delivering high-quality Customer Service in the BPO industry. I have worked in voice, email, and chat campaigns. I'm fully bilingual, and I'm very Customer-focused and service-oriented. I look forward to being considered.
Contact
Managua, Managua, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided consistent, high-quality support to clients via multiple communication channels.
Communication SkillsAdvanced
Facilitated clear and effective communication in both English and Spanish to resolve customer issues.
Multichannel SupportIntermediate
Handled customer interactions via voice, email, and chat platforms, ensuring a seamless customer experience.
Industry KnowledgeBeginner
Gained understanding of BPO and contact sharing industry best practices and standards.
Summary
Experienced bilingual customer service representative with over 12 years in the BPO industry, specializing in multi-channel support and client satisfaction.
Key Achievements
- Over 12 years of experience delivering high-quality customer service across voice, email, and chat channels.
- Successfully managed both virtual and onsite customer service roles, demonstrating versatility and adaptability.
- Bilingual professional proficient in serving diverse customer needs in the contact sharing industry.
Skills
Customer ServiceCommunication SkillsMultichannel SupportIndustry Knowledge
Published on CazVid - Jul 3, 2025