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Leonardo
Customer Service Representative
Currículo em vídeo
Customer Service Representative
I have more than 12 years of experience delivering high-quality Customer Service in the BPO industry. I have worked in voice, email, and chat campaigns. I'm fully bilingual, and I'm very Customer-focused and service-oriented. I look forward to being considered.
Contato
Managua, Managua, Nicaragua
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceExpert
Provided consistent, high-quality support to clients via multiple communication channels.
Communication SkillsAdvanced
Facilitated clear and effective communication in both English and Spanish to resolve customer issues.
Multichannel SupportIntermediate
Handled customer interactions via voice, email, and chat platforms, ensuring a seamless customer experience.
Industry KnowledgeBeginner
Gained understanding of BPO and contact sharing industry best practices and standards.
Resumo
Experienced bilingual customer service representative with over 12 years in the BPO industry, specializing in multi-channel support and client satisfaction.
Principais conquistas
- Over 12 years of experience delivering high-quality customer service across voice, email, and chat channels.
- Successfully managed both virtual and onsite customer service roles, demonstrating versatility and adaptability.
- Bilingual professional proficient in serving diverse customer needs in the contact sharing industry.
Habilidades
Customer ServiceCommunication SkillsMultichannel SupportIndustry Knowledge
Publicado na CazVid - 3 de jul. de 2025