Experienced team leader with 9 years in customer service, call center supervision, QA, and sales.
Managed and supervised customer service teams ensuring quality and efficiency.
Provided customer support via calls, managing inquiries, resolutions, and collections.
Conducted QA activities to maintain service standards and improve team performance.
Engaged in sales efforts and cold calling to generate leads and support business goals.
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Supervised daily operations and managed team performance in a fast-paced environment.
