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Maria
Customer Service Manager with 9 years of call center leadership
Video resume
Customer Service Rep
Team lead, QA, Customer service calls, collections, supervision, team management, sales, cold calls, inbound etc
Contact
Teopisca, Chiapas, México
Open to remote
Available on CazVid
Competencies
Team LeadershipExpert
Managed and supervised customer service teams ensuring quality and efficiency.
Customer ServiceAdvanced
Provided customer support via calls, managing inquiries, resolutions, and collections.
Quality AssuranceIntermediate
Conducted QA activities to maintain service standards and improve team performance.
Sales & Cold CallsIntermediate
Engaged in sales efforts and cold calling to generate leads and support business goals.
Supervision & ManagementAdvanced
Supervised daily operations and managed team performance in a fast-paced environment.
Summary
Experienced team leader with 9 years in customer service, call center supervision, QA, and sales.
Key Achievements
- Led team management and supervision in customer service operations
- Conducted quality assurance and training for customer service teams
- Handled collections, inbound/outbound calls, and sales activities
Skills
Team LeadershipCustomer ServiceQuality AssuranceSales & Cold CallsSupervision & Management
Published on CazVid - May 17, 2026