Experienced customer service professional with over eight years in the BPO industry, proficient in multiple client support domains including technical and healthcare services, seeking remote opportunities in Colombia.
Provided comprehensive customer support in BPO, handling diverse inquiries and issues.
Assisted clients with technical problems, ensuring proper resolution and client satisfaction.
Supported clients with financial-related inquiries, offering solutions and guidance.
Implemented retention techniques to maintain client relationships and reduce churn.
Gained foundational experience supporting healthcare-related client services.