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Osvaldo
Customer Service Professional with over 8 years of industry experience
Video resume
Customer Service
CSR with more than 8 years experience on the BPO industry ...
Contacto
Bogotá, Bogota D.C., Colombia
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Provided comprehensive customer support in BPO, handling diverse inquiries and issues.
Technical SupportIntermediate
Assisted clients with technical problems, ensuring proper resolution and client satisfaction.
Financial AssistanceIntermediate
Supported clients with financial-related inquiries, offering solutions and guidance.
Retention StrategiesAdvanced
Implemented retention techniques to maintain client relationships and reduce churn.
Healthcare SolutionsBeginner
Gained foundational experience supporting healthcare-related client services.
Resumen
Experienced customer service professional with over eight years in the BPO industry, proficient in multiple client support domains including technical and healthcare services, seeking remote opportunities in Colombia.
Logros Clave
- Gained extensive experience across customer service, technical support, financial assistance, retention, configurations, and healthcare solutions.
- Demonstrated ability to support virtual client services with minimal training due to long-term experience.
- Consistently matched roles to client needs through versatile support skills across multiple sectors.
Habilidades
Customer ServiceTechnical SupportFinancial AssistanceRetention StrategiesHealthcare Solutions
Publicado en CazVid - 3 jul 2025