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Osvaldo
Customer Service Professional with over 8 years of industry experience
Video resume
Customer Service
CSR with more than 8 years experience on the BPO industry ...
Contact
Bogotá, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided comprehensive customer support in BPO, handling diverse inquiries and issues.
Technical SupportIntermediate
Assisted clients with technical problems, ensuring proper resolution and client satisfaction.
Financial AssistanceIntermediate
Supported clients with financial-related inquiries, offering solutions and guidance.
Retention StrategiesAdvanced
Implemented retention techniques to maintain client relationships and reduce churn.
Healthcare SolutionsBeginner
Gained foundational experience supporting healthcare-related client services.
Summary
Experienced customer service professional with over eight years in the BPO industry, proficient in multiple client support domains including technical and healthcare services, seeking remote opportunities in Colombia.
Key Achievements
- Gained extensive experience across customer service, technical support, financial assistance, retention, configurations, and healthcare solutions.
- Demonstrated ability to support virtual client services with minimal training due to long-term experience.
- Consistently matched roles to client needs through versatile support skills across multiple sectors.
Skills
Customer ServiceTechnical SupportFinancial AssistanceRetention StrategiesHealthcare Solutions
Published on CazVid - Jul 3, 2025