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Sebastian
Customer Service Specialist with 5+ years in Tech Support and Client Relations
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Competencias
Handled technical and general customer inquiries, ensuring high service quality and issue resolution.
Maintained accurate and detailed notes in CRM systems to ensure seamless communication and follow-up.
Managed customer complaints effectively to improve satisfaction and foster client loyalty.
Provided follow-up support to sales efforts, aiding in client engagement and retention.
Educacion
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Resumen
Dedicated customer support specialist with over 5 years of experience in technical support, complaint handling, and sales support. Skilled in CRM documentation and client communication, focused on delivering excellent service and fostering long-term relationships.
Logros Clave
- Provided first-level technical support, resolving diverse customer issues efficiently.
- Managed customer complaints and requests with a focus on satisfaction and retention.
- Supported sales processes through follow-up and accurate CRM documentation.