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Customer Service Specialist with 5+ years in Tech Support and Client Relations
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer SupportExpert
Handled technical and general customer inquiries, ensuring high service quality and issue resolution.
CRM DocumentationAdvanced
Maintained accurate and detailed notes in CRM systems to ensure seamless communication and follow-up.
Complaint ManagementAdvanced
Managed customer complaints effectively to improve satisfaction and foster client loyalty.
Sales SupportIntermediate
Provided follow-up support to sales efforts, aiding in client engagement and retention.
Education
High School Diploma
INSTITUTO COLOMBO SUECO, BOGOTÁ
Bachelor’s Degree in Psychology (Undergraduate)
UNIVERSIDAD SAN BUENAVENTURA DE BOGOTÁ
Completed Currently enrolled
Languages
Spanish
EnglishB2+
Summary
Dedicated customer support specialist with over 5 years of experience in technical support, complaint handling, and sales support. Skilled in CRM documentation and client communication, focused on delivering excellent service and fostering long-term relationships.
Key Achievements
- Provided first-level technical support, resolving diverse customer issues efficiently.
- Managed customer complaints and requests with a focus on satisfaction and retention.
- Supported sales processes through follow-up and accurate CRM documentation.
Skills
Customer SupportCRM DocumentationComplaint ManagementSales Support
Published on CazVid - May 17, 2026