Bilingual Call Center Agent

About the role

Delmont Healthcare BPO is hiring a Bilingual Call Center Agent to be the first point of contact between patients and the healthcare team. The role provides timely assistance with appointments, follow-ups, and inquiries, with empathy, professionalism, and confidentiality.

Full-time position with 9-hour shifts within a window between 7:00 a.m. and 7:00 p.m.

Responsibilities

• Manage patient appointments, including scheduling, rescheduling, and follow-ups.
• Provide accurate, non-clinical information about services, availability, and procedures.
• Assist patients in English and Spanish with clarity and empathy.
• Ensure compliance with healthcare regulations and company protocols.
• Document interactions and escalate issues as needed.

Requirements

• High school diploma or ongoing university studies.
• Fluent or advanced English level.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion.

Benefits

• Competitive hourly pay.
• Growth opportunities in the healthcare industry.
• Inclusive and diverse workplace culture.
• Initial training and continuous development programs.

Datos clave

• Full-time position with 9-hour shifts within a window between 7:00 a.m. and 7:00 p.m.
• Requires fluent or advanced English and strong communication skills.
• Assist patients in English and Spanish with appointments, follow-ups, and inquiries.
• Offers competitive hourly pay, training, and continuous development programs.