Bilingual Call Center Agent

🚨 We’re Hiring: Bilingual Call Center Agent 🚨📍 Location: Santo Domingo, Distrito Nacional (Onsite Position)🕒 Employment type: Full-time | 9-hour shifts (window time between 7:00 a.m. – 7:00 p.m.)
✨ Position SummaryBe the first point of contact between patients and the healthcare team. As a Bilingual Patient Care Representative, you will ensure patients receive timely assistance with appointments, follow-ups, and inquiries, always with empathy, professionalism, and confidentiality.
🩺 Key Responsibilities📅 Manage patient appointments: scheduling, rescheduling, and follow-ups.ℹ️ Provide accurate information about services, availability, and procedures (non-clinical).🌎 Assist patients in English and Spanish with clarity and empathy.🔒 Ensure compliance with healthcare regulations (HIPAA & company protocols).📝 Document interactions and escalate issues as needed.
✅ Qualifications🎓 High school diploma or ongoing university studies.💬 Fluent or advanced English level.🤝 Strong communication and interpersonal skills.🛡️ Ability to handle sensitive information with discretion.
💡 What We Offer💵 Competitive hourly pay.📈 Growth opportunities in the healthcare industry.🌍 Inclusive and diverse workplace culture.🎓 Initial training + continuous development programs.