Cisco Engineer (Tier 3) for the CISCO Account (WFH)

Objective:
Organization seeks a candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This role acts as a focal point for high impact, large account issue resolution. Provides escalated support to the customer infrastructure and solution. Provides systems/product training. Acts as a technical expert and provides support on a world-wide basis. The Engineer also has a demonstrated ability to design, implement and validate complex changes in an Enterprise environment.
Requirements:
Advanced English Speaker. Fluent in verbal and written English. High Proficiency level (85 %>) (Must).Schedule flexibility (Must).4-7+ years of experience in Data Center Infrastructure Virtualization support (Must)BS in Engineering/Computer Science/IT and/or equivalent experience (Must)CCNP / CCIE or equivalent level of 3rd party certification in supporting technologies (Desired)ITIL certifications a plus (Desired)Demonstrated hands-on product and technology skills in Citrix XenServer (Must)Demonstrated hands-on product and technology skills in Citrix XenApp (Must)Demonstrated hands-on product and technology skills in Citrix Netscaler (Must)Demonstrated hands-on product and technology skills in NetApp (Desired)Demonstrated hands-on product and technology skills in Pure (Desired)Demonstrated hands-on product and technology skills in Cisco UCS Blade / Rack Servers (Desired)Configuring, Upgrade & Maintaining UCS, Storage, Hypervisor platforms.Understanding network and firewalls to connect hosted or data center solutions.Monitors system resource allocation and utilization.Understanding of Cloud computing technologyExperience in performance tuning and optimization virtualization performance issues, end to end.Expert knowledge in using at least one compute virtualization platform: Citrix, VMware, vSphere, Microsoft Hyper-V or KVM.Experience with scripting or development languages or using AI to develop software to solve operational challenges is an added advantage.Possesses utmost troubleshooting skills in the areas of data center virtualization.Strong practical knowledge of supporting platforms and technologyStrong knowledge of Incident Management, Problem Management and Change Management processExcellent understanding of the virtualization and application hosting.Experience in handling and tracking ticketsProven crisis management skillsStrong analytical, problem solving and organizational skillsStrong written and verbal communication skillsOpen to learning new technologies in solution advancements and AI augmentation