Customer Service

About the role

TP is looking for a French bilingual customer service representative to support English-speaking customers. The role involves delivering high-quality support in a fast-paced environment and helping ensure an outstanding customer experience.

Responsibilities

• Provide customer service and technical support primarily in English by phone, chat, or email.
• Handle inquiries about products, services, billing, and technical issues.
• Troubleshoot and resolve customer issues efficiently and professionally.
• Document interactions accurately in CRM and internal systems.
• Follow quality standards, security policies, and operational procedures.
• Meet or exceed KPIs such as CSAT, AHT, FCR, and Quality.
• Escalate complex or sensitive cases according to established guidelines.
• Maintain a customer-focused, empathetic, and solution-oriented attitude.

Requirements

• Advanced English (B2) is required.
• Basic to intermediate computer proficiency.
• Experience with CRM systems and ticketing tools.
• Ability to multitask across multiple systems.
• Verbal and written communication skills in English.
• Strong customer service orientation, problem-solving and critical-thinking skills, adaptability, stress tolerance, teamwork, accountability, time management, and attention to detail.
• Flexible schedule availability and commitment to quality, compliance, and security standards.
• Willingness to learn, grow, and develop within the organization.

Datos clave

• Advanced English (B2) is required.
• Provide customer service and technical support primarily in English.
• Flexible schedule availability is required.