Customer Service Representative

About the role

As a Customer Service Representative at Helpware, you’ll help patients get the medication they need. You’ll answer questions about prescriptions, insurance coverage, refills, and delivery status, working with patients, pharmacies, insurance providers, and internal teams to help prescriptions move through the process.

No medical background is needed; training will be provided.

Responsibilities

• Support patients by phone, email, and text.
• Review prescription orders and explain their status, coverage, and next steps clearly and accurately.
• Contact patients proactively to resolve issues that may delay or prevent order fulfillment.
• Work with pharmacies, insurance providers, and internal teams to help prescriptions get processed successfully.
• Guide patients through the platform and explain available services.
• Make healthcare, insurance, and prescription processes easy to understand.
• Use multiple systems and tools to research issues and identify solutions.
• Handle difficult conversations with empathy, professionalism, and confidence.
• Support teammates and contribute to a positive team environment.

Requirements

• At least 1 year of customer service experience.
• Strong English communication skills.
• Comfort speaking with customers by phone.
• Good problem-solving skills and attention to detail.
• Ability to stay calm and professional under pressure.

Benefits

• $18,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Datos clave

• At least 1 year of customer service experience is required.
• Strong English communication skills are required.
• Support patients by phone, email, and text.
• The role involves helping patients with prescription and insurance questions.