Customer Service Representative – Santiago de los Caballeros

Telecom Networks is hiring a full-time Customer Service Representative in Santiago de los Caballeros, Santiago Province, Dominican Republic. In this on-site role, you will help customers get timely, accurate answers and resolve concerns while contributing to customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat.
• Explain company products, services, policies, and procedures accurately.
• Use CRM software to manage customer accounts and record interactions.
• Resolve complaints and customer issues with practical, effective solutions.
• Collaborate with teammates to improve the customer experience.
• Document customer interactions and feedback to support service improvements.

Required and Preferred Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• A customer-focused approach and commitment to service excellence.
• Familiarity with CRM software preferred.
• One to two years of customer service experience is advantageous.

Role Details

This full-time position is based in Santiago de los Caballeros and is not remote eligible. You will report to the Customer Service Manager and work closely with the team. Performance is measured by customer satisfaction ratings and service delivery efficiency.

Pay: 45000 per month.

Join Telecom Networks and build your customer service skills in a supportive, collaborative workplace.