Customer Service Representative in Fort Lauderdale, FL

Join Burton Claim Service as a Customer Service Representative in Fort Lauderdale, Florida. In this full-time role, you will be essential in delivering outstanding customer support and building lasting client relationships within a dynamic, medium-sized company dedicated to excellence. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat with accurate information. Assist customers with order placements, modifications, and returns to ensure a smooth experience. Handle customer complaints professionally and empathetically to maintain satisfaction. Stay informed about our products, services, and policies for effective support. Document all customer interactions and feedback in the CRM system for continuous improvement. Collaborate with internal teams to meet customer needs and improve service delivery. Achieve and exceed team performance goals including response times and satisfaction scores. Required and Preferred Qualifications High school diploma or equivalent required; some college coursework preferred. Excellent verbal and written communication skills. Customer service experience, ideally in a fast-paced environment. Proficiency with Microsoft Office and CRM software. 1-2 years of prior customer service experience preferred. This role offers remote work eligibility and reports to the Customer Service Manager, working closely with sales and operations teams to enhance customer success.