Customer Service Representative Contract Job in San Bernardino, CA

Join Labayk as a Customer Service Representative (CSR) in San Bernardino, CA! We are looking for a dedicated and adaptable CSR to provide outstanding customer support in a fast-paced, team-oriented environment. This contract role is key to enhancing customer satisfaction and retention. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat to ensure a seamless experience. Guide customers through our products and services with clear, concise information. Resolve complaints efficiently using problem-solving skills and system knowledge. Document interactions accurately in our database to maintain service continuity. Participate in team meetings and contribute ideas to improve customer service processes. Collaborate closely with team members to meet department goals and maintain open communication. Stay informed on product updates and technical information to assist customers effectively. Required and Preferred Qualifications High School Diploma or equivalent required. Minimum 1 year customer service experience preferred. Bilingual skills highly preferred to support diverse customers. Proficient with software tools; CRM experience a plus. Strong communication skills with attention to detail. Effective time management and teamwork abilities. Customer service certifications are a plus. Location: San Bernardino, CA, USA Job Type: Contract Salary: $37,000 per year Remote Eligible: No At Labayk, we value teamwork, communication, and a commitment to customer satisfaction. Apply today to become a vital part of our customer service team!