Customer Service Representative

About the role

Solvo Global is hiring a Customer Service Representative to assist guests and owners with reservation needs, vacation planning, booking support, and customer inquiries while ensuring an outstanding guest experience.

Responsibilities

• Handle inbound and outbound reservation calls professionally and courteously.
• Assist guests and owners with booking, modifying, and canceling reservations.
• Research resort, room, and date availability using reservation systems.
• Explain accommodations, amenities, policies, fees, and reservation terms.
• Recommend alternative dates, resorts, or accommodations when preferred options are unavailable.
• Process payments and reservation-related fees.
• Accurately document reservations and customer interactions.
• Promote applicable products and services, including travel protection, loyalty programs, upgrades, and other reservation-related offerings.
• Collaborate with supervisors and support teams to resolve reservation issues and deliver a positive guest experience.

Requirements

• Minimum 1 year of Customer Service experience.
• English proficiency at C1 level.
• Strong communication and problem-solving skills.
• Intermediate computer skills.
• Typing speed of at least 25 words per minute.
• Ability to thrive in a fast-paced Contact Center environment.
• Organized, patient, detail-oriented, and able to multitask while working under pressure.

How to apply

Apply directly on CazVid.

Datos clave

• The role requires at least 1 year of Customer Service experience.
• English proficiency at C1 level is required.
• Typing speed of at least 25 words per minute is required.
• Apply directly on CazVid.

Salario estimado

Salario estimado para servicio al cliente en Colombia: COP 1.300.000 - 2.050.000 al mes, según 143 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.