Customer Service Representative Job in Houston, TX

Join Insight Global in Houston, Texas as a full-time Customer Service Representative . Play a vital role in enhancing customer satisfaction and boosting company performance in a fast-paced, customer-focused environment. Key Responsibilities Assist customers with inquiries and provide detailed information about products and services. Handle complaints professionally and resolve issues promptly. Process orders, forms, and applications accurately and efficiently. Maintain and update customer records ensuring all communications are documented. Collaborate with team members to deliver outstanding service and support. Monitor customer feedback to identify opportunities for service improvement. Participate in team meetings to develop customer service strategies and share best practices. Required and Preferred Qualifications High School Diploma or equivalent. Strong communication and customer service skills. Experience in customer service preferred. Familiarity with CRM software and relevant tools. Excellent problem-solving skills and commitment to customer satisfaction. 1-3 years of customer service experience is a plus. At Insight Global, we offer growth opportunities, a positive culture valuing collaboration, respect, and innovation. Enjoy competitive pay, comprehensive health benefits, and professional development through training and workshops.