Customer Service Specialist

About the role

Vivaro Nearshore is looking for a dedicated and professional Customer Service Specialist to support a U.S.-based client. This is a 100% English-speaking position for someone who enjoys working directly with customers, solving problems, and providing a high-quality customer experience.

This is not a back-to-back call center environment. You will have the opportunity to understand customer needs, provide thoughtful solutions, and follow up on requests. As one of the first points of contact for the client's customers, you will help them understand services, processes, and case status while providing professional and empathetic support.

Responsibilities

• Serve as a professional and friendly first point of contact for customers.
• Respond to customer inquiries, primarily by phone, with professionalism and empathy.
• Provide accurate information about services, processes, and case status.
• Understand customer concerns and work toward effective solutions.
• Handle complaints and complex situations calmly and professionally.
• Escalate issues to the appropriate team members when additional support is needed.
• Document customer interactions, requests, and feedback in the CRM.
• Respond to email inquiries in a timely and professional manner.
• Coordinate with other departments to address customer needs efficiently.
• Help create a positive customer experience throughout the process.

Requirements

• Previous experience in customer service or a customer-facing role.
• Advanced English proficiency, both written and verbal.
• Strong communication and active listening skills.
• Excellent problem-solving and critical-thinking abilities.
• A positive, empathetic, and professional attitude.
• Experience with CRM systems or similar tools.
• Ability to work independently while collaborating effectively with a team.
• Willingness to work on-site.

Datos clave

• This is a 100% English-speaking position.
• The role supports a U.S.-based client.
• Previous customer service or customer-facing experience is required.
• Advanced written and verbal English proficiency is required.
• The source states a willingness to work on-site is required.