Customer Service Technical Support Representative Tier

We're Hiring | Customer Service & Technical Support Representative – Tier 1
Are you a problem-solver with strong English communication skills who enjoys managing customer requests, resolving issues, and ensuring cases are followed through to completion?
We are looking for a Customer Service & Technical Support Representative (Tier 1) to join our Operations team in San Pedro Sula, Honduras.Location: Mall Galerías del Valle, San Pedro SulaSchedule: Rotational shiftsDays off: 2 days off per weekEnglish: Strong English communication skills – required
About the roleThis role goes beyond traditional customer service. You will be responsible for managing customer cases and tickets, accurately documenting issues, providing basic technical troubleshooting, and ensuring appropriate follow-up and escalation when required.
Key Responsabilities• Manage customer requests, incidents, and support cases from initial contact through the appropriate resolution or escalation.• Accurately document customer interactions, issues, findings, and actions taken in the ticketing system.• Review and verify case information to ensure tickets contain all relevant details for further support.• Perform basic technical troubleshooting and identify appropriate resolution steps.• Follow established escalation procedures when a case requires higher-level support.
What we're looking for: • Strong English communication skills – required.• High school diploma required; college-level education is a plus.• Previous experience in Customer Service, Technical Support, Ticket Management, Case Management, or similar roles is an advantage.• Strong problem-solving and communication skills.• Basic technical troubleshooting knowledge.
If you enjoy solving problems, managing cases, organizing information, and making sure customer issues are properly followed through, we would love to hear from you!
Apply now and join our team!