Customer Support Bilingual Basic Troubleshooting

Start Your Journey Toward a Successful Tech Support Career!
We are seeking Bilingual (English/Spanish) Technical Support Advisors who are passionate about problem-solving and delivering exceptional customer experiences. In this role, you'll help customers resolve technical and billing-related inquiries while developing valuable skills in customer service, troubleshooting, and digital tools. Join a dynamic team where continuous learning, operational excellence, and career growth are part of the journey.
Channel: Voice
Requirements:
Intermediate English level B2Training Schedule: Monday to Friday, 5:00 AM - 2:00 PMSchedule Flexibility Required for Production (Window 12:00 am -12:00 pm)High School DiplomaOnsite Positions (Pavas)
What Makes You a Great Fit:
Problem-Solving Mindset: You enjoy investigating issues and finding effective solutions for customers.Technical Curiosity: You are eager to learn new systems, tools, and troubleshooting processes.Strong Communication Skills: You confidently support customers in both English and Spanish across voice and chat channels.Customer Experience Focus: You are committed to delivering positive interactions and high customer satisfaction.Adaptability: You thrive in a fast-paced environment and can manage changing priorities with ease.Attention to Detail: You accurately document interactions and follow processes to ensure successful resolutions.Continuous Learner: You welcome coaching, feedback, and opportunities to develop your expertise.
Benefits:
Competitive Account bonusGenerate an additional income with our referrals program!On-Site doctorFREE On-Site GymEmployee Assistance Program (Finance, Legal and Psychological Assistance)Cafeteria SubsidyBirthday Off!Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)Asociación SolidaristaTop Performer Recognition ProgramCNX University (free online courses and certifications)LinkedIn Learning enterprise profile for all Game Changers!Career Growth Program