Customer Support Executive Job in Jaipur, Rajasthan
Publicado en CazViden Company
Apply for Customer Support Executive in Jaipur. Provide excellent multi-channel customer service and ensure satisfaction. Full-time position at Company.
Salario
INR 10,000 - INR 20,000 por mes
Ubicación
Jaipur, Rajasthan, IN
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Customer Support Executive Job in Jaipur, Rajasthan
INR 10,000 - INR 20,000 por mes
Descripción del empleo
Job Overview: We are seeking a dedicated and empathetic Customer Support Executive to join our team in Jaipur, Rajasthan. In this role, you will provide excellent customer service and ensure customer satisfaction by addressing and resolving inquiries and issues efficiently. Key Responsibilities: Deliver a Customer-First Experience: Treat every customer interaction as a priority. Ensure quick, professional, and courteous responses that reflect Company’s values of innovation, reliability, and care. Multi-Channel Customer Support: Manage and respond to customer queries across WhatsApp, phone calls, emails, SMS, and chat. Maintain consistency and quality of support across all platforms. Issue Understanding & Resolution: Understand both technical and non-technical issues, provide accurate solutions, and troubleshoot proactively to reduce downtime for customers. CRM Data Management: Log all support interactions in the CRM system with 100% accuracy and update customer records accordingly. Qualifications: Strong communication skills with a passion for helping others. Ability to work efficiently in a fast-paced environment. Experience in customer support or related fields is preferred. Job Type: Full-time Location: Jaipur, Rajasthan, India
Preguntas frecuentes
Is this position based in Jaipur or is remote work possible?
This is a full-time position based in Jaipur, Rajasthan, India, and it is not remote.
What kind of customer support channels will I be handling?
You will manage customer queries across WhatsApp, phone calls, emails, SMS, and chat.
Do I need prior experience with CRM systems for this role?
Experience with CRM systems is a considered a plus but not strictly required.
What are the main responsibilities of this Customer Support Executive role?
Your main tasks include delivering a customer-first experience, resolving technical and non-technical issues, and logging all support interactions accurately in the CRM system.
What skills are important to succeed in this job?
Excellent communication and interpersonal skills, the ability to work efficiently in a fast-paced environment, and a passion for helping customers and problem-solving are key.