Customer Support & Sales Representative in Kanpur, Uttar Pradesh

Join Raj Kumar in Kanpur, Uttar Pradesh, India as a Customer Support & Sales Representative . We seek a friendly, approachable professional to deliver exceptional customer service and boost sales in a fast-growing company. Key Responsibilities Engage customers via phone, email, and chat to provide product details and resolve issues promptly. Proactively upsell and cross-sell products and services to enhance customer value. Efficiently manage inquiries and process sales orders with accuracy. Maintain detailed records of customer interactions and transactions for quality assurance. Monitor and report customer feedback to management to improve service delivery. Collaborate with sales and marketing teams to optimize customer service processes. Meet and exceed personal and team sales targets while ensuring customer satisfaction. Required and Preferred Qualifications Minimum education: 10th Pass. Excellent verbal and written communication skills. Prior experience in sales or customer service is preferred but not mandatory. Knowledge of sales techniques and customer relationship management (CRM) tools. Ability to multitask and thrive in a fast-paced environment. Basic computer literacy and proficiency with common software applications. As part of our collaborative team, you will report to the Customer Service Manager and work closely with sales and marketing departments. We value employee growth and offer professional development opportunities to help you advance your career.