Customer Support & Sales Representative in Kanpur, Uttar Pradesh

Raj Kumar is seeking a friendly and approachable Customer Support & Sales Representative to join our dynamic team in Kanpur, Uttar Pradesh, India. This full-time role is ideal for individuals passionate about delivering exceptional customer service and driving sales growth in a collaborative environment. Key Responsibilities Engage with customers via phone, email, and chat to provide detailed product information and resolve inquiries efficiently. Proactively upsell and cross-sell products and services to enhance customer value and increase sales. Manage customer inquiries and process sales orders accurately and promptly. Maintain comprehensive records of customer interactions and transactions for quality assurance. Monitor and analyze customer feedback to provide actionable insights for continuous service improvement. Collaborate closely with sales and marketing teams to refine customer service strategies and processes. Consistently achieve personal and team sales targets while ensuring high customer satisfaction. Required and Preferred Qualifications Minimum education: 10th Pass. Excellent verbal and written communication skills. Prior experience in sales or customer service is preferred but not mandatory. Familiarity with sales techniques and customer relationship management (CRM) tools is a plus. Ability to multitask and thrive in a fast-paced work environment. Basic computer proficiency and knowledge of common software applications. At Raj Kumar, we foster a collaborative team culture where every voice is valued. You will report directly to the Customer Service Manager and work alongside sales and marketing teams to enhance customer experience and service delivery. We are committed to employee growth and offer professional development opportunities to help you advance your career within our company.