Customer Support & Sales Representative in Kanpur, Uttar Pradesh

Raj Kumar is seeking a friendly and approachable Customer Support & Sales Representative to join our dynamic team in Kanpur, Uttar Pradesh, India. This full-time role is essential in delivering outstanding customer service and driving sales growth. Join us to be part of a company that values its employees and strives to enhance customer experiences.

Key Responsibilities

• Engage with customers via phone, email, and chat to provide product information and resolve issues promptly.
• Proactively upsell and cross-sell products and services to existing customers to maximize sales opportunities.
• Assist in managing customer inquiries and efficiently process sales orders.
• Maintain accurate and detailed records of customer interactions and transactions.
• Monitor customer feedback and provide actionable insights to management for continuous service improvement.
• Collaborate with team members to refine and enhance customer service processes.
• Consistently achieve personal and team sales targets while ensuring high customer satisfaction.

Required and Preferred Qualifications

• Minimum education: 10th Pass.
• Excellent verbal and written communication skills.
• Experience in sales or customer service is preferred but not mandatory.
• Familiarity with sales techniques and customer relationship management (CRM) tools is a plus.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and proficiency with common software applications.

As part of our collaborative team, you will report directly to the Customer Service Manager and work closely with sales and marketing teams to share insights and improve service delivery. We are committed to employee growth and offer professional development opportunities to help you advance your career.