Customer Support & Sales Representative – Kanpur, Uttar Pradesh

Raj Kumar is hiring a full-time Customer Support & Sales Representative in Kanpur, Uttar Pradesh, India. This on-site role combines customer service with sales, helping customers find the right products and resolving questions across phone, email, and chat.

Key Responsibilities

• Respond to customer inquiries by phone, email, and chat, provide product information, and resolve issues.
• Identify opportunities to upsell and cross-sell products and services to existing customers.
• Manage customer inquiries and process sales orders accurately and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Review customer feedback and share insights with management to improve service.
• Work with teammates and the sales and marketing teams to strengthen customer service processes.
• Meet individual and team sales targets while prioritizing customer satisfaction.

Required and Preferred Qualifications

• Minimum education: 10th pass.
• Strong verbal and written communication skills.
• Sales or customer service experience is preferred but not required.
• Familiarity with sales techniques and customer relationship management tools is an advantage.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer skills and familiarity with common software applications.

Team and Development

You will report to the Customer Service Manager and collaborate with colleagues across customer service, sales, and marketing. Raj Kumar values teamwork, employee input, and professional development opportunities.

Job Details

• Employer: Raj Kumar
• Location: Kanpur, Uttar Pradesh, India
• Schedule: Full-time, on-site
• Minimum education: 10th pass