Is this a full-time or part-time position?

This is a part-time role based in Mumbai, Maharashtra.

Do I need prior experience to apply for this customer service job?

While a minimum of 1 year of experience in a customer service role is preferred, it is not explicitly required.

Will I be working remotely or on-site?

This position is not remote, so you will be working on-site in Mumbai, Maharashtra.

What kind of tasks will I be responsible for daily?

You will handle customer inquiries via phone, email, and chat, assist with product information and order tracking, document interactions, and collaborate with team members.

What qualifications do I need to be considered for this role?

You need at least a high school diploma or equivalent, excellent communication skills, proficiency with customer service software, and strong problem-solving abilities.

Part-Time Customer Service Representative in Mumbai, India

Published on CazVidat MD Jafrul Molla

Join MD Jafrul Molla as a part-time Customer Service Representative in Mumbai. Help customers with inquiries, orders, and issue resolution on site.

Verified by CazVid6 months agoOpen until: Nov 15, 2026

Apply now

Salary

Not provided

Location

Mumbai, Maharashtra, India

Employment type

Part time

Workplace

Not provided

Part-Time Customer Service Representative in Mumbai, India

Mumbai, Maharashtra, India

Apply now

Job description

MD Jafrul Molla is seeking a friendly, detail-oriented Part-Time Customer Service Representative in Mumbai, Maharashtra, India. In this role, you will help customers, resolve questions, and contribute to a positive customer experience. This is an on-site, part-time position in a fast-paced, collaborative environment.

Key Responsibilities

Respond promptly and accurately to customer inquiries by phone, email, and chat.
Provide product information, assist with order tracking, and resolve customer issues.
Record customer interactions and maintain accurate information in the company database.
Coordinate with colleagues to support efficient processes and clear communication.
Help develop customer service policies and procedures.
Identify ways to improve the customer experience and recommend enhancements.
Participate in training to strengthen service skills and product knowledge.

Required and Preferred Qualifications

High school diploma or equivalent.
Excellent written and verbal communication skills.
Proficiency with customer service software and tools.
At least one year of customer service experience is preferred.
Strong problem-solving skills and a customer-first approach.
Ability to work independently and collaboratively.

Team and Reporting

You will report to the Customer Service Team Lead and receive ongoing guidance, training, and support. You will also work with the sales and product teams to share customer insights and help improve service. The team provides dedicated training, support, and management resources.

Position Details

Employer: MD Jafrul Molla
Job type: Part-time
Location: Mumbai, Maharashtra, India
Work arrangement: On-site; not remote eligible

Frequently asked questions

Is this a full-time or part-time position?
This is a part-time role based in Mumbai, Maharashtra.
Do I need prior experience to apply for this customer service job?
While a minimum of 1 year of experience in a customer service role is preferred, it is not explicitly required.
Will I be working remotely or on-site?
This position is not remote, so you will be working on-site in Mumbai, Maharashtra.
What kind of tasks will I be responsible for daily?
You will handle customer inquiries via phone, email, and chat, assist with product information and order tracking, document interactions, and collaborate with team members.
What qualifications do I need to be considered for this role?
You need at least a high school diploma or equivalent, excellent communication skills, proficiency with customer service software, and strong problem-solving abilities.