Part-Time Customer Service Representative in Mumbai, Maharashtra

MD Jafrul Molla is hiring a detail-oriented and friendly Customer Service Representative for a part-time role based in Mumbai, Maharashtra, India . Join our dynamic team and help deliver exceptional customer service that enhances client satisfaction and loyalty. Key Responsibilities Provide timely and accurate responses to customer inquiries via phone, email, and chat. Assist customers with product information, order tracking, and issue resolution. Document customer interactions and maintain accurate records in the company database. Collaborate with team members to ensure smooth processes and effective communication. Contribute to the development of customer service policies and procedures. Identify opportunities for improving the customer experience and suggest enhancements. Engage in training sessions to continuously improve service techniques and product knowledge. Required and Preferred Qualifications High School Diploma or equivalent. Excellent verbal and written communication skills. Proficiency in customer service software and tools. At least 1 year of experience in a customer service role is preferred. Strong problem-solving abilities with a customer-first mindset. Ability to work independently and collaboratively within a team. Reporting to the Customer Service Team Lead, you will receive ongoing support and mentorship. This role involves close collaboration with sales and product teams to share insights on customer needs and improve service delivery.