Customer Support Executive - FNB Process

Join Eshwari Tupe, a thriving company dedicated to excellence in the Food and Beverage (FNB) sector. We are looking for a passionate Customer Support Executive to join our Pune, Maharashtra team. This full-time, on-site role offers a unique opportunity to grow your career in a dynamic environment that values communication, problem-solving, and customer satisfaction. At Eshwari Tupe, you will be part of a fast-paced workplace where your efforts directly enhance customer loyalty and company success. If you are eager to develop professionally while contributing to a leading FNB process, this role is perfect for you. Key Responsibilities Respond promptly and professionally to customer inquiries about food and beverage products via phone, email, and chat, ensuring accurate and helpful information. Resolve customer complaints effectively, maintaining a positive experience and turning challenges into opportunities for satisfaction. Provide detailed information on product offerings, pricing, and promotions to help customers make informed purchasing decisions. Collaborate with team members to address complex customer issues and escalate when necessary to ensure timely resolution. Document all customer interactions and feedback accurately in the CRM system to maintain up-to-date records and support continuous improvement. Stay informed about product updates, company policies, and industry trends to deliver knowledgeable assistance. Achieve personal performance targets and contribute to team goals, supporting overall business objectives. What We're Looking For Required: Undergraduate degree preferred, demonstrating commitment to learning and growth. Strong verbal and written communication skills to engage customers effectively. Proven problem-solving skills with a customer-centric mindset. Minimum 1-2 years experience in customer service or support roles, ideally within the food and beverage industry. Preferred: Familiarity with customer service software and CRM tools to streamline workflows. Ability to work efficiently in a fast-paced environment while maintaining attention to detail. Enthusiasm for career development and advancing within the company. What We Offer Competitive monthly salary of $20,000 INR equivalent with performance-based incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options for your future security. Professional development programs and career advancement opportunities within a growing company. Supportive team culture focused on collaboration and continuous learning. Frequently Asked Questions Is this position remote? This role is on-site in Pune, Maharashtra, India, to ensure close collaboration with the team and direct customer engagement. What are the working hours? The position is full-time, typically Monday through Friday, with standard business hours. Specific shifts may vary based on operational needs. What experience is required? Candidates should have at least 1-2 years of customer service experience, preferably in the food and beverage sector. Are there opportunities for career growth? Yes, Eshwari Tupe prioritizes career development and offers advancement opportunities for dedicated employees. What tools will I use? You will work with customer service software and CRM systems to manage customer interactions efficiently. How do I apply? Interested candidates should submit their application promptly to join our dynamic team and start their career journey with us. Explore similar roles like Customer Support Executive positions in Bengaluru or broaden your options with Field Recruiter roles in Kharagpur . Apply today to become a vital part of Eshwari Tupe’s success story in Pune’s vibrant FNB industry!