Customer Service Executive Job in Kolkata, West Bengal
Published on CazVidat ADM Management
Apply for Customer Service Executive at ADM Management in Kolkata, West Bengal. Full-time role with ₹22000/month salary and remote work option.
Salary
₹22,000 per month
Location
India
Employment type
Full time
Workplace
Remote
Customer Service Executive Job in Kolkata, West Bengal
₹22,000 per month
Job description
Customer Service Executive at ADM Management in Kolkata, West Bengal, India.
Join our dynamic team as a full-time Customer Service Executive and help us deliver exceptional customer experiences. This role is ideal for someone passionate about customer satisfaction and eager to grow within a supportive company culture.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide detailed product information, order updates, and troubleshooting assistance.
- Maintain accurate records of customer interactions using CRM software.
- Escalate complex issues to relevant departments and ensure timely resolution.
- Offer feedback to management on customer trends and service improvements.
- Participate actively in team meetings to share best practices and meet goals.
- Engage in ongoing training to stay current on products and customer service techniques.
Required and Preferred Qualifications
- High School Diploma or equivalent.
- Excellent verbal and written communication skills with a friendly tone.
- Prior customer service experience preferred but not mandatory.
- Proficiency with customer service software and Microsoft Office Suite.
- Strong multitasking and prioritization skills in a fast-paced environment.
- Commitment to outstanding service and eagerness to learn.
Why Work With Us? At ADM Management, we emphasize growth, teamwork, and inclusivity. You will have opportunities to advance your career as you gain experience and contribute to our success. This position offers remote work eligibility and a competitive monthly salary of ₹22000.
Frequently asked questions
Is this Customer Service Executive position remote or on-site?
This position is remote eligible, so you can work from Kolkata, West Bengal, or remotely.
What is the monthly salary for this role?
The salary for this role is INR 22,000 per month.
Do I need prior customer service experience to apply?
Previous customer service experience is preferred but not mandatory for this position.
What kind of tasks will I be responsible for as a Customer Service Executive?
You will respond to customer inquiries via phone, email, and chat, provide product information, troubleshoot issues, maintain records in the CRM, escalate complex problems, and participate in team meetings.
What qualifications do I need to apply for this job?
You need a High School Diploma or equivalent, good communication skills, proficiency with customer service software and Microsoft Office, and the ability to multitask in a fast-paced environment.
Are there opportunities for career growth in this role?
Yes, ADM Management prioritizes growth and development, offering opportunities for career advancement as you gain experience.