Customer Service Executive Jobs in Kolkata, West Bengal
Published on CazVidat ADM Management
Apply for a full-time Customer Service Executive job with ADM Management in Kolkata. Remote eligible, with a monthly salary of 22000 and growth opportunities.
Salary
₹22,000 per month
Location
India
Employment type
Full time
Workplace
Remote
Customer Service Executive Jobs in Kolkata, West Bengal
₹22,000 per month
Job description
ADM Management is hiring a full-time Customer Service Executive in Kolkata, West Bengal, India. This role offers a monthly salary of 22000 and is remote eligible. Join a growing, inclusive team and help deliver excellent customer experiences.
Role Overview
As a Customer Service Executive, you will support customers across phone, email, and chat. You will answer questions, assist with product and order inquiries, resolve issues, and help maintain accurate customer records. Previous customer service experience is preferred but not required.
Key Responsibilities
- Respond to customer inquiries promptly and professionally by phone, email, and chat.
- Provide product information, order status updates, and troubleshooting assistance.
- Record customer interactions and transactions accurately in the CRM system.
- Escalate complex issues to the appropriate teams and follow up through resolution.
- Share customer trends and suggestions for service improvements with management.
- Participate in team meetings, performance discussions, and training sessions.
- Stay up to date on product offerings and customer service practices.
Qualifications
- High school diploma or equivalent.
- Excellent written and verbal communication skills and a friendly approach.
- Customer service experience preferred; entry-level candidates are welcome to apply.
- Proficiency with customer service software and Microsoft Office Suite.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Commitment to excellent service, teamwork, and ongoing learning.
Compensation and Work Details
- Employer: ADM Management
- Location: Kolkata, West Bengal, India
- Job type: Full-time
- Remote eligibility: Yes
- Pay: 22000 per month
ADM Management values teamwork, inclusivity, and professional growth, with opportunities to advance as you build your experience and skills.
Frequently asked questions
Is this Customer Service Executive position remote or on-site?
This position is remote eligible, so you can work from Kolkata, West Bengal, or remotely.
What is the monthly salary for this role?
The salary for this role is INR 22,000 per month.
Do I need prior customer service experience to apply?
Previous customer service experience is preferred but not mandatory for this position.
What kind of tasks will I be responsible for as a Customer Service Executive?
You will respond to customer inquiries via phone, email, and chat, provide product information, troubleshoot issues, maintain records in the CRM, escalate complex problems, and participate in team meetings.
What qualifications do I need to apply for this job?
You need a High School Diploma or equivalent, good communication skills, proficiency with customer service software and Microsoft Office, and the ability to multitask in a fast-paced environment.
Are there opportunities for career growth in this role?
Yes, ADM Management prioritizes growth and development, offering opportunities for career advancement as you gain experience.