Customer Support Representative With English

About the role

As a Customer Support Representative at Conectys, you will join the Operations team and engage professionally with customers to understand their needs, provide assistance, and help resolve their issues. Conectys offers space for learning, growth, and career development. It provides multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries, and more.

Responsibilities

• Offer customer support via phone, email, or chat.
• Answer and resolve customer inquiries and complaints with accurate solutions.
• Follow predefined workflows and handle issues specific to each communication channel.
• Respond to customer inquiries within given timescales and meet deadlines efficiently.
• Take, register, and resolve notifications or complaints.
• Update the database with details about each customer interaction.
• Participate in testing, launching, or implementing new working products or tools.

Requirements

• C1 level of English, both written and spoken.
• C1 level of Spanish, both written and spoken.
• Curiosity and a solution-focused approach.
• Attention to detail and a willing-to-help attitude.
• Excellent computer skills.

Workplace: Cali, Valle del Cauca / Office-based

Benefits

• Competitive salary package.
• Opportunity to work in a multicultural environment.
• Learning programs for your development.

Conectys values diversity, believing it adds value to every organization and enriches each of our lives. The company is committed to fair treatment.

How to apply

Apply directly on CazVid.

Datos clave

• Requires C1 English and C1 Spanish, both written and spoken.
• Customer support is provided via phone, email, or chat.
• Workplace: Cali, Valle del Cauca / Office-based.
• Benefits include a competitive salary package and learning programs.