Desktop Support EngineerDispatchOn Demand

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.comWe are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.Location: Portland, ORContract Type: Independent Contractor / (Dispatch /Part-Time)Start Date: ImmediateEligibility: U.S. Citizens and Green Card Holders PreferredRole OverviewWe are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.Key Responsibilities● Provide on-site desktop and IT support for end users at the client location.● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.● Install, configure, and maintain hardware, operating systems, and enterprise software applications.● Support network connectivity issues, including LAN troubleshooting.● Assist with device setup, replacement, and hardware installations.● Perform basic network troubleshooting using console access when required.● Document service activities and communicate updates to the service delivery team.● Follow client IT policies and security procedures while performing onsite tasks.Required Skills● Strong knowledge of Windows operating systems and desktop environments● Experience in hardware troubleshooting and replacement● Basic understanding of networking (LAN connectivity, switches, routers)● Ability to diagnose and resolve desktop, printer, and peripheral issues● Good communication and customer service skills● Ability to work independently in onsite support environmentsTools Required to CarryEngineers must carry the following tools while attending onsite support requests:● Windows Laptop● LAN Cable● Console Cable● Screwdriver Toolkit● Basic IT troubleshooting toolsWork Model● On-demand / field support role● Work assignments will be shared by the Service Delivery Team● Engineers will be contacted via phone or email when support is required● Engineers will receive site location, SPOC details, and reporting time before each assignment● No guaranteed number of working hoursContract Type● Independent Contractor (1099)Interested candidates are invited to send their resumes to: [email protected]