Dispatcher Customer Service Representative - Remote in Davao, Philippines

Callorange is hiring a dedicated and highly organized Dispatcher Customer Service Representative to join our remote team based in Davao, Davao Region, Philippines . This full-time position requires fluent English communication skills and offers a dynamic work-from-home environment. Key Responsibilities Manage incoming customer inquiries via phone, email, and chat, ensuring timely and effective resolution. Coordinate with field service teams to schedule and dispatch services based on customer needs and availability. Monitor service requests and deployments to optimize operational flow and resource allocation. Maintain accurate records of customer interactions and service requests in the company database. Provide excellent customer service by addressing questions, concerns, and feedback professionally. Assist in developing and implementing improved dispatching processes to increase efficiency and customer satisfaction. Work closely with team members and manage multiple tasks simultaneously to meet deadlines and achieve service goals. Required and Preferred Qualifications High School Diploma or equivalent. Strong verbal and written communication skills in English, with a customer service focus. Ability to multitask and stay organized in a fast-paced environment. Prior experience in customer service or dispatch operations is highly preferred. Proficiency with Windows-based operating systems. Ability to handle various customer service challenges calmly and professionally. Quiet work-from-home environment. At Callorange, we value transparency, collaboration, and continuous improvement, fostering a supportive and engaging company culture. As a Dispatcher Customer Service Representative, you will have opportunities for professional development and growth within the organization. We offer modern workplace benefits, including health plans and a comprehensive training program to support your success.