Customer Service Representative – Cebu City, Philippines
Published on CazVidat Teleperformance Cebu
Join Teleperformance Cebu as a full-time Customer Service Representative. Assist customers by phone, email, and chat in an on-site Cebu City role.
Salary
₱20,000 per month
Location
Cebu City, Cebu, Philippines
Employment type
Full time
Workplace
Not provided
Customer Service Representative – Cebu City, Philippines
₱20,000 per month
Job description
Teleperformance Cebu is hiring a full-time Customer Service Representative in Cebu City, Cebu, Philippines. In this role, you’ll assist customers, resolve concerns, and help deliver a positive customer experience in a fast-paced team environment.
Key Responsibilities
- Respond to customer questions by phone, email, and chat with timely, accurate assistance.
- Resolve issues and complaints using clear communication and practical problem-solving.
- Stay informed about company products and services to provide relevant information.
- Record customer interactions and feedback accurately in the customer management system.
- Work with teammates to improve service processes and share effective practices.
- Help train new team members on customer service procedures and protocols.
- Monitor service metrics and work toward performance and customer satisfaction targets.
Required Qualifications
- High school graduate or equivalent experience.
- Strong communication skills and a customer-focused approach.
- Problem-solving skills and the ability to work effectively under pressure.
- Multitasking ability, attention to detail, and good time management.
Compensation and Work Arrangement
Pay: 20000 per month. This is a full-time, on-site position in Cebu City, Philippines.
Why Join Teleperformance Cebu?
Build your skills and grow professionally in a supportive team culture that values collaboration, adaptability, and continuous improvement.
Frequently asked questions
Is this job remote or do I have to work on-site?
This role is on-site at the Cebu City location, so you will be working directly from the office there.
What kind of schedule can I expect for this full-time position?
The job is full-time with standard shift schedules, and the specific hours will be discussed during the interview process.
What experience do I need to apply for this customer service role?
You need to be a high school graduate or have equivalent experience, with strong communication skills and a customer service orientation; previous call center experience is preferred but not required.
What will my main responsibilities be as a Customer Service Representative?
You will respond to customer inquiries via phone, email, and chat, resolve complaints, maintain product knowledge, document interactions, collaborate with your team, assist in training new staff, and work to meet performance targets.
Are there any benefits or incentives offered with this job?
Yes, the position offers health insurance, paid time off, retirement plan options, performance incentives, comprehensive training, and a supportive team environment.