Customer Service Representative in Cebu City at Teleperformance Cebu
Published on CazVidat Teleperformance Cebu
Apply now for Customer Service Representative at Teleperformance Cebu in Cebu City. Full-time role with 20,000 PHP/month salary. Join our dynamic team today!
Salary
₱20,000 per month
Location
Cebu City, Cebu, Philippines
Employment type
Full time
Workplace
Not provided
Customer Service Representative in Cebu City at Teleperformance Cebu
₱20,000 per month
Job description
Join Teleperformance Cebu in Cebu City, Philippines, as a Customer Service Representative and become a vital part of our dedicated team delivering exceptional customer support in a fast-paced environment. This full-time role focuses on ensuring customer satisfaction by addressing inquiries, resolving issues, and providing timely assistance to enhance customer loyalty and contribute to our company’s success.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat with accurate and helpful information.
- Resolve complaints and issues using strong problem-solving skills and positive communication.
- Maintain updated knowledge of products and services to assist customers effectively.
- Document interactions and customer feedback accurately in the management system.
- Collaborate with team members to improve service processes and share best practices.
- Assist in training new staff on customer service protocols and procedures.
- Monitor and achieve service metrics, including customer satisfaction targets.
Required and Preferred Qualifications
- High School Graduate or equivalent experience.
- Exceptional communication skills with strong customer service orientation.
- Proven ability to solve problems and perform well under pressure.
- Excellent multitasking, attention to detail, and time management skills.
This position offers opportunities for personal and professional growth within a supportive and collaborative team environment. Teleperformance Cebu values teamwork, adaptability, and continuous improvement, providing a modern workplace where your contributions are recognized and celebrated.
Frequently asked questions
Is this job remote or do I have to work on-site?
This role is on-site at the Cebu City location, so you will be working directly from the office there.
What kind of schedule can I expect for this full-time position?
The job is full-time with standard shift schedules, and the specific hours will be discussed during the interview process.
What experience do I need to apply for this customer service role?
You need to be a high school graduate or have equivalent experience, with strong communication skills and a customer service orientation; previous call center experience is preferred but not required.
What will my main responsibilities be as a Customer Service Representative?
You will respond to customer inquiries via phone, email, and chat, resolve complaints, maintain product knowledge, document interactions, collaborate with your team, assist in training new staff, and work to meet performance targets.
Are there any benefits or incentives offered with this job?
Yes, the position offers health insurance, paid time off, retirement plan options, performance incentives, comprehensive training, and a supportive team environment.