Help Desk Technician Job in Baton Rouge, LA
Published on CazVidat Mayo Behavioral Health
Apply for Help Desk Technician at Mayo Behavioral Health in Baton Rouge, LA. Provide tech support, troubleshoot issues, and enhance user productivity. Full-time
Salary
$45,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Help Desk Technician Job in Baton Rouge, LA
$45,000 per year
Job description
Join Mayo Behavioral Health as a Help Desk Technician in Baton Rouge, Louisiana. Provide expert technical support and help enhance user productivity in a dynamic, mid-sized company dedicated to customer satisfaction. Key Responsibilities Respond promptly to help desk inquiries via phone, email, and chat, delivering effective technical support. Troubleshoot and resolve software and hardware issues to minimize user downtime. Set up new user accounts and configure workstations following company standards. Document all support interactions and solutions in the ticketing system for accuracy and future reference. Train users on software applications and best practices to improve workflow efficiency. Maintain IT equipment and software license inventory. Collaborate with IT team members on projects and initiatives to improve technology operations. Required and Preferred Qualifications High School Diploma required; IT certifications like CompTIA A+ or ITIL are a plus. 1-2 years of experience in technical support or help desk roles preferred. Strong knowledge of computer systems, mobile devices, and troubleshooting techniques. Excellent communication and interpersonal skills to assist users effectively. Experience with ticketing systems and remote desktop tools. This full-time position offers remote work eligibility and reports to the IT Manager, working closely with cross-functional teams to ensure seamless technology support.
Frequently asked questions
Is this Help Desk Technician position remote?
Yes, this role offers remote work eligibility, allowing you to work from Baton Rouge or elsewhere.
What kind of experience do I need for this job?
You should have 1-2 years of experience in technical support or help desk roles, along with strong knowledge of computer systems and troubleshooting skills.
What are the main responsibilities of this role?
You will respond to help desk inquiries, troubleshoot hardware and software issues, set up user accounts, document support cases, train users, and maintain IT equipment inventory.
What qualifications are required or preferred?
A high school diploma is required, and IT certifications like CompTIA A+ or ITIL are preferred for this position.
How much does this job pay?
The salary for this position is USD 45,000 per year.
Who will I report to in this role?
You will report directly to the IT Manager as part of a collaborative IT team.