Infrastructure Analyst

IT office technical support ON SITE POSITION
Scope: Require IT generalists to provide hands and feet support for small offices of around 70 users. Duties include providing second-level desktop support for local end-users, configuring end-user machines and ensuring they conform to compliance standards. Candidate will need to collaborate with remote teams in Argentina and India to provide local support for server and network activities. Will need to coordinate with local vendors for any required IT related services. Must be fluent in English.
Model: On site (CRISIL IREVNA INFORMATION TECHNOLOGY COLOMBIA S.A.S S&P Global, Parque 93 - Bogotá, Colombia)
Main responsabilitiesGeneral Maintenance and BCP testingAccess control Management & reportingSystem OS installation and maintenance (End user Laptops)General TroubleshootingCommunications Maintenance and troubleshooting (networking and Wi-Fi)Server Maintenance & Troubleshooting (cabling and hardware replacement)Virtual desktop troubleshooting knowledgeVideo Conferencing Meeting setup and troubleshootingZscaler, bitlocker and CrowdStrike general knowledge preferredO365 Mobile phone toolsAuthentication / VPN ToolsHardware administration and inventory ManagementResponsible for handling vendorsPosition requirementsA bachelor degree in any related field (System Computer, Electronic Engineer....) Up to 3 years of work experience in related jobsRemote support tools experience requiredExcellent English level spoken\written mandatoryISO Certification Lead (nice to have)O365 General knowledge and troubleshootingKnowledge on Teams and collaboration tools (SharePoint / OneDrive)ITL certification preferredExtended hours availability given that will work with stakeholders across locations (mainly India and Argentina)Electrical knowledge and CCTV administration is preferredMicrosoft System certified engineer (preferred)Experience with ticketing system toolsProxy server and firewall rules knowledge is preferred