Seasonal Customer Service Advisor - Sports Account

We're looking for our new Seasonal Sports Advisors! ⚽ 🏀 🏈 ⚾ 🎾 🏐 ✔
Are you passionate about sports and obsessed with delivering unforgettable service? We are seeking Bilingual Sports Advisors for a 3-month seasonal assignment with a world-renowned sports retail brand located in Pavas, San José.
We believe in delivering extraordinary care, not just standard support. In this role, success isn't about rushing callers off the phone; it's about making a lasting impression. You will actively listen, show true empathy, and uncover what the customer really needs before stepping in with a fix or product recommendation.
During this high-energy peak/holiday season, you will support customers across multiple channels with order tracking, inquiries, and account support. Beyond resolving issues, you’ll act as a trusted advisor, connecting with callers and driving light sales recommendations to complete their experience.
This is a 3-month seasonal role with potential contract extension and rapid internal growth opportunities—both within the account and across Concentrix—for top performers who consistently deliver exceptional service.
Apply today and be part of a team that helps customers stay connected to the sports they love!
Requirements:
Advanced English level - B2Training Schedule: Monday to Friday, 7:00 AM - 4:00 PMFull Schedule Flexibility Required for ProductionHigh School DiplomaOnsite Positions (Pavas)
Candidate Profile:
Human-First Service: Genuine empathy, patience, and a passion for building trust and rapport rather than rushing interactions.Consultative Mindset: Naturally curious to understand customer needs and comfortable offering relevant product recommendations.Bilingual Communication: Strong written and verbal English skills (B2+ level minimum) with clear, professional expression.Tech-Savvy & Detail-Oriented: Proficient in PC navigation and able to multi-task efficiently across systems.Adaptable & Dependable: Flexible, resilient, and thrives under the energetic pace of the peak holiday season.Team Player: Collaborative mindset with the self-motivation to work independently.
Benefits:
Hit your performance goals and complete the full 3-month season to earn a $500 seasonal completion bonus!Amazing exclusive discount in the brand's storeTransportation for early morning shifts (within coverage zone)Competitive Account bonusGenerate an additional income with our referrals program!On-Site doctorFREE On-Site GymEmployee Assistance Program (Finance, Legal, Psychological Assistance)Benefit Hub (Amazing discounts in hotels, flights, restaurants, universities, gyms etc.)Asociación SolidaristaTop Performer Recognition ProgramCNX University (free online courses and certifications)LinkedIn Learning enterprise profile for all Game Changers!Career Growth Program