Unit Supervisor - Mortgage Clear to Close

About the role

FirstBank is seeking a Unit Supervisor to lead and oversee the unit that manages, clears, and completes conditions required to close mortgage loans. The role supports timely, accurate, and compliant fulfillment of closing conditions in accordance with regulatory requirements, investor and guarantor guidelines, and internal policies.

The supervisor provides daily operational oversight, supports staff development, manages workflow and priorities, and partners with underwriting, closing, and other mortgage production teams to achieve clear-to-close and closing timelines while maintaining quality and customer experience standards.

Responsibilities

• Supervise daily workflow, loan pipelines, and staff assignments to meet established cycle time targets from approval to closing.
• Prioritize files based on closing dates, risk, and complexity.
• Review and monitor the quality of cleared conditions and loan documentation for compliance with regulatory requirements, including TILA-RESPA, investor and guarantor guidelines, and internal mortgage policies and procedures.
• Provide team members with leadership, coaching, and guidance, including training on condition interpretation, documentation standards, system usage, and regulatory requirements.

Datos clave

• The role oversees the unit managing and clearing conditions required to close mortgage loans.
• The supervisor manages workflow, loan pipelines, and staff assignments.
• The role includes coaching and training team members.