Call Center Agent - Hybrid & On-site | Heredia, Costa Rica

Join Bill Gosling Outsourcing as a Call Center Agent in Heredia, Costa Rica! Be part of a global leader dedicated to improving lives through exceptional customer care, sales, and financial services. We offer a dynamic hybrid work environment combining office presence and remote flexibility with mixed shifts. Key Responsibilities: Handle inbound and outbound customer communications via calls, emails, and other channels. Update and review customer account information thoroughly using available tools. Negotiate payment terms and arrangements when applicable. Identify customer needs and provide appropriate solutions or product recommendations. Resolve customer inquiries efficiently and escalate complaints to management as needed. Follow up to ensure complete resolution of customer issues. Qualifications: Must reside within 20 kilometers of Heredia office for on-site work. Previous call center experience preferred but not required. Successful completion of high school or equivalent education. What We Offer: Competitive salary of $1,000 USD per month. Full-time employment with mixed shifts in a hybrid work model. Opportunity to grow within a global outsourcing leader. Apply today to join a passionate team where fun meets results!