Customer Service Representative in New York, NY - Full-Time
Published on CazVidat Company
Join Company as a Customer Service Representative in New York, NY. Provide exceptional support, collaborate with teams, and enhance customer satisfaction.
Salary
$35,000 - $50,000 per year
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative in New York, NY - Full-Time
$35,000 - $50,000 per year
Job description
Company is seeking a dedicated Customer Service Representative to join our team in New York, NY . In this full-time role, you will be a vital part of our customer service operations, delivering exceptional support and fostering customer satisfaction and loyalty. Key Responsibilities Handle incoming customer inquiries via phone, email, and chat with professionalism and a friendly attitude. Efficiently resolve customer issues to ensure high satisfaction levels. Maintain up-to-date knowledge of products and services to provide accurate assistance. Document all customer interactions in the CRM system to keep records current. Collaborate with team members to develop solutions for recurring issues and customer feedback. Participate actively in team meetings and training to improve skills and performance. Track and report customer service metrics to support continuous departmental improvements. Required and Preferred Qualifications High School Diploma or equivalent required. Excellent communication skills with a strong customer-focused approach. Ability to work effectively in a collaborative team environment. Strong time management skills to handle multiple tasks efficiently. Preferred 1-2 years of experience in a customer service role. Familiarity with CRM software and standard office tools is a plus. You will report directly to the Customer Service Manager and work closely with colleagues across sales and technical support to ensure a seamless customer experience. Our company culture emphasizes collaboration, support, and excellence in customer service. This position is remote eligible , offering flexibility while maintaining a strong connection to our New York-based team.
Frequently asked questions
Is this position full-time or part-time?
This Customer Service Representative role is a full-time position based in New York, NY.
Do I need prior experience to apply for this job?
A high school diploma or equivalent is required, and 1-2 years of customer service experience is preferred but not mandatory.
Will I be working remotely or on-site?
This job is not remote; you will be working on-site in New York, New York.
What kind of tasks will I be doing day-to-day?
You will handle customer inquiries via phone, email, and chat, resolve issues, document interactions in the CRM system, and collaborate with team members to improve customer service.
What skills are important for this role?
Strong communication skills, a customer-focused mindset, ability to work well in a team, and good time management are important, along with familiarity with CRM software and office tools.
Who will I report to and work with?
You will report directly to the Customer Service Manager and work closely with sales and technical support teams.