Customer Service Representative in New York, NY
Published on CazVidat Employer
Explore a full-time, remote-eligible Customer Service Representative role in New York, NY. Support customers by phone, email, and chat.
Salary
Not provided
Location
United States
Employment type
Full time
Workplace
Remote
Customer Service Representative in New York, NY
United States
Job description
We are seeking a dedicated Customer Service Representative for a full-time, remote-eligible role based in New York, NY. You will assist customers by phone, email, and chat, resolve issues, and help create a positive customer experience. This position reports to the Customer Service Manager and works closely with service, sales, and technical support colleagues.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with a professional, friendly approach.
- Resolve customer issues efficiently and work to ensure customer satisfaction.
- Stay informed about products and services to provide accurate assistance.
- Record customer interactions and updates in the CRM system.
- Collaborate with teammates to address recurring issues and customer feedback.
- Attend team meetings and training to develop skills and improve performance.
- Track and report customer service metrics to support departmental improvements.
Required and Preferred Qualifications
- High school diploma or equivalent required.
- Strong communication skills and a customer-focused approach.
- Ability to work collaboratively in a team environment.
- Effective time management and ability to handle multiple tasks.
- One to two years of customer service experience preferred.
- Familiarity with CRM software and standard office tools preferred.
Work Environment
Join a collaborative, supportive team focused on delivering excellent customer service. The role is remote-eligible and based in New York, NY. Compensation details were not provided.
Frequently asked questions
Is this position full-time or part-time?
This Customer Service Representative role is a full-time position based in New York, NY.
Do I need prior experience to apply for this job?
A high school diploma or equivalent is required, and 1-2 years of customer service experience is preferred but not mandatory.
Will I be working remotely or on-site?
This job is not remote; you will be working on-site in New York, New York.
What kind of tasks will I be doing day-to-day?
You will handle customer inquiries via phone, email, and chat, resolve issues, document interactions in the CRM system, and collaborate with team members to improve customer service.
What skills are important for this role?
Strong communication skills, a customer-focused mindset, ability to work well in a team, and good time management are important, along with familiarity with CRM software and office tools.
Who will I report to and work with?
You will report directly to the Customer Service Manager and work closely with sales and technical support teams.