Customer Support Executive in Keene, NH at Greenwald Realty Group

Greenwald Realty Group is seeking a motivated and professional Customer Support Executive to join our dynamic team in Keene, New Hampshire . This full-time role offers the opportunity to contribute directly to exceptional client service and long-term customer loyalty. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat. Identify root causes of customer issues and provide effective solutions quickly. Maintain thorough knowledge of company products and services to assist customers effectively. Document all customer interactions accurately in the CRM system for tracking and resolution. Collaborate with colleagues to escalate complex issues and share best practices. Engage in ongoing training to stay current on product updates and service improvements. Analyze customer feedback to recommend enhancements to products and customer service strategies. Required and Preferred Qualifications Bachelor's Degree in a relevant field. 1-3 years of proven experience in customer service or support roles. Exceptional verbal and written communication skills. Strong problem-solving skills with a customer-focused approach. Experience with customer support software such as Zendesk or Salesforce. Ability to work effectively in a collaborative, team-oriented environment. Customer service certifications are a plus. Join a close-knit team dedicated to delivering outstanding customer experiences and fostering long-term client relationships. This is an excellent opportunity to grow your career in customer support within the real estate industry.