Customer Support Executive Jobs in Keene, NH
Published on CazVidat GREENWALD REALTY GROUP
Join GREENWALD REALTY GROUP as a full-time Customer Support Executive in Keene, NH. Earn $70,000 per year while helping customers and improving service.
Salary
$70,000 per year
Location
Keene, New Hampshire, United States
Employment type
Full time
Workplace
Not provided
Customer Support Executive Jobs in Keene, NH
$70,000 per year
Job description
GREENWALD REALTY GROUP is hiring a full-time Customer Support Executive in Keene, New Hampshire. This on-site role is an opportunity to help deliver exceptional client service, strengthen customer satisfaction, and build long-term loyalty as part of a collaborative support team.
Key Responsibilities
- Respond professionally and efficiently to customer inquiries by phone, email, and chat.
- Investigate customer issues and complaints, identify root causes, and provide timely solutions.
- Maintain thorough knowledge of company products and services to support customer needs.
- Record customer interactions, issues, and resolutions in the CRM system.
- Collaborate with colleagues to escalate complex cases and share service best practices.
- Participate in training to stay current on product updates and service improvements.
- Review customer feedback and share insights to improve products and service strategies.
Required and Preferred Qualifications
- Bachelor’s degree in a relevant field.
- Customer service or customer support experience; 1–3 years is preferred.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and a customer-focused approach.
- Familiarity with customer support tools such as Zendesk or Salesforce.
- Ability to work effectively in a team-oriented environment.
- Customer service excellence certifications are a plus.
Compensation and Employment
Salary: $70,000 per year.
Job type: Full-time, on-site in Keene, New Hampshire.
Join GREENWALD REALTY GROUP’s close-knit team and contribute to responsive, high-quality customer support.
Frequently asked questions
Is this position full-time or part-time?
This is a full-time role based in Keene, New Hampshire.
What is the salary for this Customer Support Executive position?
The salary for this position is USD 70,000 per year.
What kind of experience do I need to apply?
You should have 1-3 years of proven experience in customer service or support roles, along with strong communication and problem-solving skills.
Do I need any specific education or certifications?
A Bachelor's Degree in a relevant field is required, and customer service certifications are considered a plus.
What software knowledge is expected for this job?
Experience with customer support software such as Zendesk or Salesforce is expected.
What will my main responsibilities be in this role?
You will respond to customer inquiries via phone, email, and chat, identify and solve customer issues, document interactions in the CRM system, collaborate with colleagues, and analyze customer feedback to improve services.