Customer Support Executive - FNB Process in Pune, Maharashtra

We are seeking a dedicated Customer Support Executive for the FNB (Food and Beverage) process, based in Pune, Maharashtra, India. This full-time role involves delivering exceptional customer service in a fast-paced environment focused on communication, problem-solving, and customer satisfaction. Join our dynamic team and contribute to enhancing customer loyalty and company success. Key Responsibilities Respond promptly to customer inquiries about food and beverage products via phone, email, or chat. Effectively resolve customer complaints while maintaining a positive experience. Provide accurate details on product offerings, pricing, and promotions to support informed customer decisions. Collaborate with team members to manage complex issues and escalate when necessary. Document all customer interactions and feedback in the CRM system. Stay updated on product changes, company policies, and industry trends to assist customers effectively. Meet personal performance targets and support overall team objectives. Required and Preferred Qualifications Undergraduate degree preferred. Excellent verbal and written communication skills. Strong problem-solving skills with a customer-focused mindset. Experience in customer service, ideally within the food and beverage sector. Familiarity with customer service software and CRM tools is advantageous. 1-2 years of relevant experience preferred. Our company values growth and collaboration, offering numerous opportunities for professional development and career advancement.