Customer Service Executive – Kalyān, Maharashtra, India
Published on CazVidat Sky Wings Logistics And Shipping LLP
Apply for a full-time Customer Service Executive job in Kalyān, Maharashtra, with Sky Wings Logistics And Shipping LLP. Pay: 20000 per month.
Salary
₹20,000 per month
Location
Kalyān, Maharashtra, India
Employment type
Full time
Workplace
Not provided
Customer Service Executive – Kalyān, Maharashtra, India
₹20,000 per month
Job description
Sky Wings Logistics And Shipping LLP is hiring a full-time Customer Service Executive in Kalyān, Maharashtra, India. In this on-site role, you will support customers, resolve service issues, and help improve the customer experience. The company offers a collaborative team environment where your work contributes to customer satisfaction and loyalty.
Key Responsibilities
- Respond to customer inquiries by phone, email, and chat with accurate information and timely solutions.
- Handle complaints and conflicts with empathy and professionalism, working toward positive resolutions.
- Build and maintain knowledge of the company’s products and services.
- Develop customer relationships and identify customer needs.
- Collaborate with colleagues to share insights and improve service processes.
- Review customer interactions and feedback to identify trends and opportunities for improvement.
- Prepare reports on customer inquiries, issues, and resolutions as needed.
Qualifications
- Bachelor’s degree in any field.
- Strong communication and interpersonal skills.
- Problem-solving skills and the ability to handle inquiries efficiently.
- One to three years of customer service experience preferred.
- Familiarity with customer relationship management (CRM) software.
- Ability to multitask and manage time effectively.
- Empathy and adaptability when assisting customers with different needs.
Pay and Work Arrangement
Pay: 20000 per month. This is a full-time, on-site position in Kalyān, Maharashtra, India.
Frequently asked questions
Is this position remote or on-site?
This role is based onsite in Kalyān, Maharashtra and is not eligible for remote work.
What is the monthly salary for this Customer Service Executive role?
The salary for this position is INR 20,000 per month.
What kind of experience do I need to apply?
You should have 1-3 years of experience in customer service, and familiarity with CRM software is considered a plus.
What are the main responsibilities of this job?
You will respond to customer inquiries via phone, email, or chat, handle complaints professionally, maintain product knowledge, build customer relationships, collaborate with team members, monitor feedback, and prepare reports.
Are there any educational requirements for this role?
A Bachelor's Degree in any discipline is required for this position.