Work-From-Home Call Center Representative – Cleveland, OH

Infinity Call Services LLC is hiring a friendly, dependable Work-From-Home Call Center Representative in Cleveland, Ohio. This full-time customer service role pays $17 per hour. You’ll assist customers by phone, resolve questions and concerns, and help deliver a positive customer experience.

Key Responsibilities

• Respond to customer inquiries by phone and resolve issues efficiently.
• Explain products and services accurately in a friendly, professional manner.
• Record customer interactions in company systems.
• Help customers place orders, process returns, and manage accounts.
• Work with teammates and supervisors to improve service delivery.
• Show empathy and professionalism in every customer interaction.
• Meet call-handling and customer satisfaction performance goals.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Dependable, organized, and able to manage multiple tasks.
• Problem-solving skills and sound judgment.
• Customer service or call center experience preferred; 1–2 years in a customer-facing role is a plus.
• Familiarity with CRM software or customer service platforms is an advantage.

Team and Reporting

Join a collaborative team focused on continuous improvement. You will report to a team supervisor who supports your development.

Position Details

• Employer: Infinity Call Services LLC
• Location: Cleveland, Ohio, United States
• Schedule: Full-time
• Pay: $17 per hour
• Work arrangement: The job title says work-from-home, but the posting does not designate the role as remote-eligible; confirm the work arrangement with the employer.