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Andrea
English Teacher
Contato
Competências
Diseña e implementa clases que mejoran las habilidades comunicativas y gramaticales de los estudiantes.
Proporciona asistencia profesional en entornos de alta volumen, gestionando quejas, reservas y consultas.
Administra dinámicas de grupo y mantiene un ambiente de aprendizaje eficiente y positivo.
Entrena nuevo personal en protocolos de servicio, comunicación y estándares laborales.
Maneja múltiples tareas administrativas y de atención simultáneamente en entornos dinámicos.
Formação acadêmica
Idiomas
Resumo
Experiencia en la enseñanza de inglés, atención al cliente y formación de personal en entornos de alta demanda. Destaca por habilidades de comunicación, gestión y capacitación, con un enfoque en la satisfacción del cliente y la mejora continua.
Principais conquistas
- Diseñó y ejecutó planes de lecciones en inglés para grupos de estudiantes de secundaria, mejorando la participación y comprensión.
- Implementó y gestionó programas de formación para nuevos empleados en spas, elevando la calidad del servicio y la satisfacción del cliente.
- Coordina y administra citas y consultas en entornos de alta demanda, optimizando la experiencia del cliente y los procesos internos.
Experiência
English Teacher
Conducted English Lessons only to junior high groups, focused on speaking, reading and grammar skills., Guided students through learning activities with patience, clarity, and professionalism., Managed classes, group dynamics, and student inquiries efficiently., Create Lesson Plans, extra...
English Teacher
Delivered English lessons to groups and individuals, demonstrating strong communication and presentation skills., Guided students through learning activities with patience, clarity, and professionalism., Managed classes, group dynamics, and student inquiries efficiently., Developed interpersonal,...
Therapist & Customer Support
Provided professional customer service to a high volume of clients daily., Managed appointment schedules, phone inquiries, and follow-ups., Resolved client issues politely and effectively, maintaining customer satisfaction., Supported administrative tasks and built strong client relationships...
Therapist / Client Service
Assisted clients throughout their visit, answering questions and offering service guidance., Performed front-desk tasks such as appointment booking and customer communication., Worked efficiently in a fast-paced environment requiring multitasking and teamwork.
Therapist & New Staff Trainer
Delivered personalized client attention and ensured excellent service quality., Trained new staff in service protocols, client communication, and workplace standards., Handled client inquiries, bookings, and concerns with empathy and professionalism.