Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Carlos
Customer Service Rep
Currículo em vídeo
Customer Service Rep
On a day to day basis I take calls from residents from Texas regarding their light bill, new-business enrollments and general information about the compnay that is NRG that is located in Texas. As a retention agent my main goal is to keep a high standard customer service, specially when customers call upset due to high billing or require any sort of payment aarangement. I do believe that listening is the main skill needed at a call center and understanding what a client needs/wants.
Contato
Oaxaca City, Oaxaca, Mexico
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer ServiceExpert
Provided high-standard customer support in a call center environment.
Communication SkillsAdvanced
Effectively listened to customer needs and conveyed information clearly.
Problem ResolutionIntermediate
Addressed billing issues and payment arrangements to retain customers.
Language TeachingIntermediate
Taught languages for 14 years, enhancing interpersonal and instructional skills.
Resumo
Experienced in handling customer inquiries and resolving issues in energy services, with a strong foundation in communication gained through 14 years of language teaching.
Principais conquistas
- Managed customer calls for NRG Texas, addressing billing and service inquiries.
- Maintained high customer service standards during call interactions, especially with upset clients.
- Gained extensive customer experience through energy sector call handling and language teaching.
Habilidades
Customer ServiceCommunication SkillsProblem ResolutionLanguage Teaching
Publicado na CazVid - 3 de jul. de 2025