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Jay
Customer Service Specialist
Currículo em vídeo
Contato
Competências
Applied active listening, tailored solutions, and technical skills to meet customer needs.
Led customer prospecting, presentations, and contract negotiations to drive sales.
Resolved complex product issues by applying analytical strategies.
Coached new staff in service techniques, contributing to team quality improvement.
Formação acadêmica
Idiomas
Resumo
Experienced in customer relations, sales, and technical support with a track record of enhancing customer satisfaction and sales performance.
Principais conquistas
- Boosted sales by 80% through personalized service and inquiry handling
- Coached new team members on service techniques and quality assurance
- Handled over 30 customer accounts daily with troubleshooting and problem resolution
Experiência
Customer Service Specialist
Handled accounts and customers for their vehicle parts., Offered personal service to boost sales by 80% and answer inquiries about their vehicles on expertise solution., Performed active listening skills to understand customer needs and provide tailored solutions., Coached new team members on service techniques and provided scoring through quality assurance program., Assisted over 30 customers per day with product selection, troubleshooting and problem resolution.
Sales Agent and Tech Support
Lead sales efforts, including prospecting, client presentations, and contract negotiations., Coordinate with clients, real estate agents, and other stakeholders to ensure smooth transactions and client satisfaction., Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.