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J

Jessica

Customer Service Representative

Contato

Baltimore,Maryland,United States
Disponível na CazVid
Contato pela CazVid

Competências

Inbound/Outbound CallsIntermediate

Demonstrated experience with Inbound/Outbound Calls.

Email SupportIntermediate

Demonstrated experience with Email Support.

SchedulingIntermediate

Demonstrated experience with Scheduling.

Conflict ResolutionIntermediate

Demonstrated experience with Conflict Resolution.

HIPAAIntermediate

Demonstrated experience with HIPAA.

Formação acadêmica

Community College of Baltimore County
Diploma
Forest Park Senior High School

Idiomas

enNative

Resumo

View Jessica's professional profile on CazVid.

Experiência

Customer Service Representative

SX3 Solutions
11/2021 - Present

Handle high-volume inbound calls and appointment scheduling, Respond to customer inquiries via phone and email, Return abandoned calls and document interactions

Customer Support Coordinator

Purium
12/2021 - Present

Provide virtual customer support and follow-ups, Schedule Zoom meetings and assist with orders

Customer Relations Coordinator

J&K; HomeCare Services
9/2014 - Present

Schedule clients, manage accounts, and handle billing inquiries

Medical Assistant / Administrative Support

Richard A. Bombach, M.D.
7/2008 - 1/2014

Managed phones, scheduling, patient records, and billing support, Ensured HIPAA compliance and patient confidentiality

Customer & Medical Support

Freelance ASL Interpreter
2013 - 3/2020

Supported clear communication in medical settings

Habilidades

Inbound/Outbound CallsEmail SupportSchedulingConflict ResolutionHIPAA
Publicado na CazVid - 17 de mai. de 2026
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Contato Jessica